SendaRide, Inc.

Policies and Procedures

 

Last Updated:  November 24, 2017

 

Fare Calculation Method

SendaRide, Inc. discloses the fare-calculation method on our web portal and within the software application.  We provide Subscribers with an estimated fare before confirming the ride and entering the vehicle.  We also provide the Subscriber with a receipt at the conclusion of the ride detailing the fare-calculation method.

 

Drug/Alcohol Zero Tolerance & Reporting Procedure for Passengers

SendaRide, Inc. maintains a zero-tolerance policy for our Care Partners (drivers) prohibiting both:

·      Any amount of drug or alcohol use while logged into our digital platform or driving on our digital platform. 

·      Driving on our digital platform while under the influence of any amount of drugs or alcohol

SendaRide follows federal law, so regardless of the laws in your state, marijuana use is strictly prohibited while logged into our digital platform or while driving for SendaRide.

Upon receipt of a complaint alleging a violation of our zero-tolerance policy, we will immediately suspend such Care Partner’s access to our platform and conduct an investigation into the reported incident.  The Care Partner’s suspension shall last the duration of our investigation.  Any Care Partner found in violation of this policy shall be immediately terminated from our platform. 

SendaRide, Inc. maintains records of all such complaints and investigations for a period of two years from the date the complaint was received by SendaRide, Inc.

Should you reasonably suspect that one of our Care Partners has violated this policy, please contact us at 800-731-1885 or Legal@SendaRide.com

 

Street Hail Prohibition

SendaRide, Inc. requires our Care Partners to accept driving services exclusively through our platform.  We strictly prohibit the solicitation of driving outside of our platform or accepting driving offers outside of our platform. 

 

Cash Payment Prohibition

SendaRide, Inc. prohibits all of our Care Partners from soliciting or accepting any cash payment, including tips, from any passenger or Subscriber.  All payments, including tips, shall be made exclusively through our platform.

 

Legal limit on size of personal vehicles used to provide pre-arranged rides

SendaRide, Inc. prohibits all of our Care Partners from providing transportation arranged on our platform in any vehicle with a manufacturer’s designed seating capacity of more than fifteen persons, including the driver, and prohibits the transporting of multiple passengers in numbers exceeding the manufacturer’s designed seating capacity.

 

Legal limit on number of passengers in vehicles

SendaRide, Inc. prohibits all of our Care Partners from providing transportation arranged on our platform in any vehicle with a manufacturer’s designed seating capacity of more than fifteen persons, including the driver, and prohibits the transporting of multiple passengers in numbers exceeding the manufacturer’s designed seating capacity.

 

Nondiscrimination against passengers

SendaRide, Inc. prohibits our Care Partners from discriminating against a passenger or potential passenger by refusing to provide services to a passenger or potential passenger based on his or her location, destination, race, color, religious beliefs, religious affiliation, national origin, disability, sexual orientation, sex, marital status, gender identity, age, service animal or any other characteristic protected under applicable federal or state law while logged into our digital network platform.  Violation of this provision is grounds for termination from our mobile application platform.

 

Accommodation of service animals

SendaRide, Inc. requires all of our Care Partners to comply with all state, federal and local laws governing the transportation of riders with disabilities.  This requirement necessarily includes a mandate to accommodate the use of service animals in compliance with accessibility laws.  Violation of this requirement is grounds for termination from our mobile application platform.

 

No extra charges for service to those with disabilities

SendaRide, Inc. complies with all state, federal and local laws governing the transportation of riders with disabilities. SendaRide, Inc. prohibits the addition of any charges or fees to accommodate riders with disabilities or service animals that exceed the charges or fees established for riders without disabilities or service animals.  Violation of this requirement is grounds for termination from our mobile application platform.

 

Method to request wheelchair accessible vehicle

SendaRide, Inc. complies with all state, federal and local laws governing the transportation of riders with disabilities. SendaRide, Inc. incorporates filters within our Subscribers’ profiles to allow them the opportunity to designate that they require a wheelchair accessible vehicle.  SendaRide, Inc. makes every effort to ensure we are able to accommodate riders with disabilities or service animals.  If we are unable to accommodate a rider with a wheelchair we will suggest an alternative provider of wheelchair accessible services, if available.  A violation of this requirement by our Care Partners is grounds for termination from our mobile application platform.

 

Notice to TNC drivers concerning insurance coverage (Section 17 of the OTNC Service Act)

SendaRide, Inc. provides the following notifications to each of our Care Partners:

SendaRide, Inc. provides the following insurance coverage:

While a Care Partner (driver) is logged on to SendaRide Inc.’s digital network and is available to receive transportation requests but is not engaged in prearranged rides:

o   $50,000/$100,000/$25,000 liability coverage (per accident), and

o   $50,000/$100,000 uninsured/underinsured motorist (per accident).

While a Care Partner (driver) is engaged in a prearranged ride:

o   $1,000,000 liability coverage (per accident), and

o   $1,000,000 (per accident) for uninsured/underinsured motorist coverage.

Your own personal automobile insurance policy might not provide any coverage while you are logged on to our platform, on line and available to receive transportation requests or is engaged in prearranged rides, depending on its terms.

 

Care Partner Criminal Background Checks

 SendaRide, Inc. contracts with a third party to conduct the following background investigations:

·      SSN Trace Check (including address verification)

·      Identity Verification

·      National Criminal Check

·      Unlimited County Criminal Checks

·      Sex Offender Check

·      Terrorist Check

·      MVR Driving Record Check

·      10 panel drug screening

 

Periodic Criminal Background Information Updates for Care Partners

SendaRide, Inc. requires each Care Partner to submit an application which includes his or her address, age, social security number, driver license, motor vehicle registration and automobile liability insurance.  SendaRide, Inc. obtains a motor vehicle background investigation for each applicant.

SendaRide, Inc., contracts with a third party to conduct a local and national criminal background check for each applicant that includes a check of:

·      the Multi-State/Multi-Jurisdictional Criminal Records Locator or other similar commercial nationwide database with validation through a primary source search,

·      the National Sex Offender Registry database; and

·      driving history research report for such individual.

SendaRide, Inc. does not permit an individual to act as a Care Partner on our platform who:

1. Has had more than three moving violations in the prior three-year period, or one major violation, including but not limited to, attempting to evade the police, reckless driving, or driving on a suspended or revoked license, in the prior three-year period;

2. Has been convicted, within the past seven (7) years, of driving under the influence of drugs or alcohol, fraud, sexual offenses, use of a motor vehicle to commit a felony, a crime involving property damage, theft, acts of violence, or acts of terror;

3. Is a match in the National Sex Offender Registry database;

4. Does not possess a valid driver license;

5. Does not possess current proof of motor vehicle registration for the motor vehicle(s) used to provide transportation;

6. Does not possess proof of the automobile liability insurance required by law or rule for the motor vehicle(s) used to provide transportation; or

7. Is not at least twenty-one (21) years of age.

 

SendaRide, Inc. performs periodic information updates and re-verifies each Care Partner’s vehicle(s) and motor vehicle insurance, as well as, rechecking each Care Partner’s criminal background and driving record information to ensure continued compliance by each driver of the following items:

1. They have no more than three moving violations in the prior three-year period, or one major violation, including but not limited to attempting to evade the police, reckless driving, or driving on a suspended or revoked license, in the prior three-year period;

2. They have no convictions of driving under the influence of drugs or alcohol, fraud, sexual offenses, use of a motor vehicle to commit a felony, a crime involving property damage, theft, acts of violence, or acts of terror;

3. They are not a match in the National Sex Offender Registry database;

4. They continue to possess a valid driver license;

5. They continue to possess current proof of motor vehicle registration for the motor vehicle(s) used to provide transportation;

6.They continue to possess proof of the automobile liability insurance required by law or rule for the motor vehicle(s) used to provide transportation.

 

Record Retention Policy

SendaRide, Inc. maintains:

·      Individual trip records for two (2) years from the date each trip was provided; and

·      Care Partner records until the two-year anniversary of the date on which a Care Partner’s activation on our platform has ended.

·      Audio recordings of each ride, from the time a rider is checked in until they are checked out.

 

Compliance with Title 47 Sections 12-101 through 12-415.

SendaRide, Inc. requires all of our Care Partners to comply with Sections 12-101 through 12-415 of Title 47 of the Oklahoma Statutes.  Please click the following link to view a document containing a compilation of these statutes.