Send A Sitter Now, LLC (DBA SendaRide)

Policies and Procedures

 

Last updated: March 14, 2017

Fare Calculation Method

Send A Sitter Now, LLC discloses to Subscribers the fare-calculation method on our website and the specific fare-calculation amount within the software application in the estimate that is available to the Subscriber before he/she confirms the ride and the rider enters the vehicle.

 

Drug/Alcohol Zero Tolerance & Reporting Procedure for Passengers

Send A Sitter Now, LLC maintains a zero-tolerance policy for our Care Partners prohibiting both:

·         Drug and alcohol use while driving or providing child care services arranged on our digital platform. 

·         Driving or providing child care arranged on our digital platform while under the influence of drugs or alcohol. 

Upon receipt of a complaint alleging a violation of our zero-tolerance policy, we will immediately suspend such Care Partner’s access to our platform and conduct an investigation into the reported incident.  The Care Partner’s suspension shall last the duration of our investigation.  Any Care Partner found in violation of this policy shall be immediately terminated from our platform. 

Send A Sitter Now, LLC will maintain records of all such complaints and investigations for a period of two years from the date the complaint was received by Send A Sitter Now, LLC.

Should you reasonably suspect that one of our Care Partners has violated this policy, please contact us at 800-731-1885 or legal@sendasitternow.com

 

Street Hail Prohibition

Send A Sitter Now, LLC requires our Care Partners to accept both driving and child care services exclusively through our platform.  We strictly prohibit the solicitation of driving or child care services outside of our platform or accepting driving or child care service offers outside of our platform.  

 

Cash Payment Prohibition

Send A Sitter Now, LLC prohibits all of our Care Partners from soliciting or accepting any cash payment, including tips, from any passenger or Subscriber.  All payments, including tips, shall be made exclusively through our platform.

 

Legal limit on size of personal vehicles used to provide pre-arranged rides

Send A Sitter Now, LLC prohibits all of our Care Partners from providing transportation arranged on our platform in any vehicle with a manufacturer’s designed seating capacity of more than fifteen persons, including the driver, and prohibits the transporting of multiple passengers in numbers exceeding the manufacturer’s designed seating capacity.

 

Legal limit on number of passengers in vehicles

Send A Sitter Now, LLC prohibits all of our Care Partners from providing transportation arranged on our platform in any vehicle with a manufacturer’s designed seating capacity of more than fifteen persons, including the driver, and prohibits the transporting of multiple passengers in numbers exceeding the manufacturer’s designed seating capacity.

 

Nondiscrimination against passengers

Send A Sitter Now, LLC prohibits all of our Care Partners from refusing to provide services based on a person’s destination, race, color, religious beliefs, religious affiliation, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law.  Violation of this provision is grounds for termination from our mobile application platform.

 

Accommodation of service animals

Send A Sitter Now, LLC requires all of our Care Partners to comply with all state, federal and local laws governing the transportation of riders with disabilities.  This requirement necessarily includes a mandate to accommodate the use of service animals in compliance with accessibility laws.  Violation of this requirement is grounds for termination from our mobile application platform.

 

No extra charges for service to those with disabilities

Send A Sitter Now, LLC complies with all state, federal and local laws governing the transportation of riders with disabilities. Send A Sitter Now, LLC prohibits the addition of any charges or fees to accommodate riders with disabilities or service animals that exceed the charges or fees established for riders without disabilities or service animals.  Violation of this requirement by a Care Partner is grounds for termination from our mobile application platform.

 

Method to request wheelchair accessible vehicle

Send a Sitter Now, LLC complies with all state, federal and local laws governing the transportation of riders with disabilities. Send a Sitter Now, LLC incorporates filters within our Subscribers’ profiles to allow them the opportunity to designate that they require a wheelchair accessible vehicle.  Send A Sitter Now, LLC will make every effort to ensure we are able to accommodate riders with disabilities or service animals.  If we are unable to accommodate a rider with a wheelchair, we will suggest an alternative provider of wheelchair accessible services, if available.  A violation of this requirement by our Care Partners is grounds for termination from our mobile application platform.

 

Notice to TNC drivers concerning insurance coverage (Section 17 of the OTNC Service Act)

Send a Sitter Now, LLC provides the following notifications to each of our Care Partners:

Send A Sitter Now, LLC provides the following insurance coverage:

·         While a Care Partner (driver) is logged on to the Send A Sitter Now, LLC’s digital network and is available to receive transportation requests but is not engaged in prearranged rides:

o   $50,000/$100,000/$25,000 liability coverage (per accident), and

o   $50,000/$100,000 uninsured/underinsured motorist (per accident).

·         While a Care Partner (driver) is engaged in a prearranged ride:

o   $1,000,000 liability coverage (per accident), and

o   $1,000,000 (per accident) for uninsured/underinsured motorist coverage.

Your own personal automobile insurance policy might not provide any coverage while you are logged on to our platform, on line and available to receive transportation requests or is engaged in prearranged rides, depending on its terms.

 

Care Partner Criminal Background Checks

Send A Sitter Now, LLC contracts with a third party to conduct the following investigations:

  • SSN Trace Check (including address verification)

  • Identity Verification

  • National Criminal Check

  • Unlimited County Criminal Checks

  • Sex Offender Check

  • Terrorist Check

  • MVR Driving Record Check

  • 10 Panel Drug Screening

 

Periodic Criminal Background Information Updates for TNC Drivers

Send A Sitter Now, LLC requires each Care Partner to submit an application which includes his or her address, age, social security number, driver license, motor vehicle registration and automobile liability insurance. 

Send A Sitter Now, LLC does not permit an individual to act as a Care Partner on our platform who:

1. Has had more than three moving violations in the prior three-year period, or one major violation, including but not limited to, attempting to evade the police, reckless driving, or driving on a suspended or revoked license, in the prior three-year period;

2. Has been convicted, within the past seven (7) years, of driving under the influence of drugs or alcohol, fraud, sexual offenses, use of a motor vehicle to commit a felony, a crime involving property damage, theft, acts of violence, or acts of terror;

3. Is a match in the National Sex Offender Registry database;

4. Does not possess a valid driver license;

5. Does not possess current proof of motor vehicle registration for the motor vehicle(s) used to provide transportation;

6. Does not possess proof of the automobile liability insurance required by law or rule for the motor vehicle(s) used to provide transportation;

7. Is not at least eighteen (18) years of age to provide child care services;

8.  Is not at least twenty-one (21) years of age to provide transportation services; or

9. Has failed our ten-panel drug screening.

Send A Sitter Now, LLC periodically re-verifies each Care Partner’s vehicle(s) and motor vehicle insurance, criminal background investigation, driving record information and performs random drug screenings to ensure continued compliance by each driver of our stated policies and procedures.

 

Record Retention Policy

Send A Sitter Now, LLC maintains:

  • Individual trip records for two (2) years from the date each trip was provided; and

  • Care Partner records until the two-year anniversary of the date on which a Care Partner’s activation on our platform has ended.

 

Compliance with Title 47 Sections 12-101 through 12-415.

Send A Sitter Now, LLC requires all of our Care Partners to comply with Sections 12-101 through 12-415 of Title 47 of the Oklahoma Statutes.  Please click the following link to view a compilation of these statutes.