We are SendaRide.
We’re more
than just a lift.
Empowering individuals to transform their lives, their families, and their communities by providing exceptional transportation services for those who need it most.
Built for Better Care
Redefining Healthcare Transportation
At SendaRide, we’re not just another transportation company—we’re a care delivery partner. In a space where poor performance is the norm, we stand apart through quality, compassion, and connection.
Industry-Leading Quality
We do more than complete a trip—we elevate the standard.
- Higher level of care
- Higher level of service
- Higher level of oversight
In an industry known for poor performance, we raise the bar every day.
Built for the Healthcare Network |
Starting with Our Drivers
Not just drivers. Guides trained and credentialed for the healthcare space.
- Personally owned vehicles, professionally equipped
- Fully vetted, background-checked and trained
- Aligned with clinical protocols and patient needs
RELAY: More Than a Ride
Every trip is an opportunity for connection.
- Face-to-face engagement during transportation
- Gather insights, share information, close care gaps
- A smarter way to reach and support your members
Learn more about this revolutionary approach to partnership.
Here's a bold statement:
SendaRide can help you
close healthcare gaps.
How? With RELAY.
What are we talking about?
Real human engagement.
With RELAY, we transform the NEMT journey by maximizing the time we have with your patient.
We can help patients manage chronic conditions like diabetes and asthma. Take advantage of wellness screenings. And that closes key care gaps. And closing care gaps helps you achieve your HEDIS targets.
We’re not talking about postcards, emails, or phone calls.
Our strengths? One-to-one compassionate service and real human interaction. Let us leverage that for you.
Let the Transformation Begin.
We’d love to tell you more about how RELAY can turn NEMT trips into strategic touchpoints. Ready to change the transportation landscape for your managed care organization? Call or email SendaRide.
“SendaRide is beyond reliable and very communicative. They’re great about calling back (us) once they’ve found a solution, rather than making us wait on hold for ten to twenty minutes…. I’ve had nothing but good experiences with SendaRide’s customer service/support.”
—Amplify Youth Health Collective-Tulsa
SYLC Coordinator
SendaRide is your missing link.
How it Works.
Scheduling a Journey
Our platform gives your team the best of both worlds: the speed and control of self-service, with the support and service of a full call center.
- Use our secure online Dashboard to schedule patient journeys with ease.
- Book one ride or set up recurring transportation in just a few clicks.
Personalized Rides. Professional Standards.
With vehicles across the city, SendaRide offers the flexibility traditional NEMT providers can’t—and the healthcare compliance and training rideshare and taxi companies lack. Our network of trained guides is ready to respond quickly to changing needs and schedules.
Visibility
Every SendaRide journey is tracked by GPS and an audio recording is made of each trip.
On the Dashboard your team sees:
- When a guide has been assigned to your patient
- Trip estimates and real-time patient progress
- When a guide arrives at your facility for a patient’s trip home
Messaging & Insights
SendaRide RELAY allows us to interact with your patients in a unique way.
With RELAY we can leverage face-to-face engagement during a journey to deliver health messaging, remind members about health screenings, collect data through in-person surveys, and so much more to help transform health outcomes.
You will see this as:
- Fewer readmissions
- Reduced no-shows
- Closed healthcare gaps
About SendaRide Guides
All Guides are fully healthcare credentialed and trained.
We call our drivers guides because they are more than just drivers.
How are Our Guides Different from Lyft? Uber? Taxi Operators?
We interview guides 1:1. We seek out candidates who are patient, friendly, and compassionate. And each guide is HIPAA and FWA credentialed. Once a guide is fully credentialed and trained, we meet virtually with them before they receive their first trip assignment. Why do we take these extra steps?
Because We Equip Our Guides to Actively Assist Riders
To assist with mobility issues or handle medical equipment. To listen. To recognize a passenger in medical or emotional distress. And, yes, to be prepared if it’s time to dial 911.
Guides must:
- Pass local and national criminal background checks, a social security trace, and a 10-panel drug screen
- Receive basic First Aid and CPR training
- Attend a defensive driver training course
- Participate in Passenger Assistance Safety and Sensitivity training (PASS)
- Pass HIPAA and Fraud, Waste, and Abuse training
Value | How SendaRide Measures Up
On-Time Performance
95%+ network-wide
Member Satisfaction
4.95 out of 5
average rating
Key Performance Indicators
99% Trip Fulfillment
250+
In-Network
Guides
Proven Value. Measurable Impact.
We track what matters most—and exceed industry standards.
SendaRide’s exceptional service provides nearly immediate ROI. As no-shows drop, and customer satisfaction scores rise revenue begins to increase, and you begin to see:
- Fewer readmissions
- Better preventive care compliance
- Real-time insight into trip information
- See when patients are arriving and leaving your facility
- Teams can schedule a single trip or a dozen recurring visits
- Confirm a patient is en route by speaking directly to their guide
From the Heart
Honest reflections from the people at the center of every ride.
Stories
After major cancer surgery, Shaquita was not able to work and quickly got into financial difficulty. Getting to her follow-up cancer treatments seemed impossible until SendaRide stepped in to help. Because of the reliability of her SendaRide Guide, Shaquita didn’t even miss one follow-up visit, which gave her peace of mind on her cancer treatment journey.
SendaRide is super dependable and flexible. It gives us a lot of peace of mind when solving last-minute situations (which tend to come up) to be able to reach their customer service team. We are able to come through for our students. We’ve been able to offer more weekend opportunities for students because of (SendaRide’s) consistency.
Retired and living solely on social security income, Debra faced traveling several miles to a cancer treatment center. Initially, she used Uber or Lyft, but the costs quickly added up to more than she could afford. Debra found out she was eligible for SendaRide, which allowed her to consistently get to her treatments. She could focus on getting better and not worry about being able to get to the treatment facility.
The students who have utilized SendARide so far have appreciated receiving updates about their rides. SendaRide’s services have helped us make weekend events accessible to students who do not have regular access to transportation. I also have enjoyed working with the staff at SendARide. All the communication that I have had with Maydra and the SendARide team has been prompt and professional.
We’re here to answer questions.
Let’s turn travel time into member engagement opportunities. Let’s improve patient satisfaction rates and reduce total cost of care. And let’s do it all while improving your patients’ access to healthcare.