SendaRide

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Privacy Policy

Updated July 2025

Privacy Policy

 SendaRide, Inc. (“us”, “we”, or “our”) operates the SendaRide Client and Rider web-based and mobile booking applications and Guide onboarding application and Guide mobile driver application (“Platform”), through which it facilitates transportation and other ancillary services related to social determinants of health (the “Service” or “Services”).

  1. Definitions
  • “Guide” means independent contractor drivers who provide transportation services through use of SendaRide’s Platform.
  • “Rider” means the end user of transportation or other services facilitated by SendaRide.
  • “Client” means a third-party payor with which SendaRide has an agreement or understanding under which Services are provided.
  • “Company” means SendaRide, Inc., a Delaware corporation.

  1. Purpose

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Platform and/or Services. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information solely for providing and improving the Service or Platform or for fulfilling an obligation under a contract/service agreement or applicable regulation or other legal standard . By using the Service and/or Platform, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

  1. Information Collection and Use

While using our Service and/or Platform, we may collect information that directly or indirectly identifies you. This information includes, but is not limited to:

  • Rider Personal Information: Your email address, name, phone number, address, date of birth, health plan member ID, contact information and details on emergency contacts and/or personal representatives, and other identifying details provided by you or third-party organizations (healthcare or otherwise) with which you have an existing relationship.
  • Rider Health Information: Relevant, high-level medical or physical condition details provided by healthcare organizations to facilitate transportation services, in compliance with applicable privacy laws such as HIPAA. Additional information may be collected by Company or its independent contractors for uses related to provision of healthcare or other social services.
  • Driver Information: Name, date of birth, Social Security Number, vehicle information, driving records, background check details, and emergency contact information.
  • Trip Information: GPS coordinates, trip distance and duration, cost details, and audio recordings for quality improvement and compliance purposes.

We collect this information to:

  • Provide and improve the Service and/or Platform.
  • Identify and communicate with you.
  • Respond to inquiries and requests.
  • Comply with contractual, legal, and regulatory obligations.
 
  1. Audio Recordings

We make every effort to capture audio, from rider check-in to check-out, of each trip provided during Service. These recordings are captured for various purposes, all relating to SendaRide business or operational needs, including, but not limited to, quality assurance and incident review purposes. These recordings are stored securely. Through use of Services and/or Platform, Riders and Guides consent and agree to SendaRide’s recordings and use thereof. Microphone access enabling audio recordings can be enabled or disabled in your device settings. Disabling such access may limit certain features of the Service. Guides who disable microphone access while using Platform and/or Services may be in violation of their Agreement with SendaRide.

  1. Log Data

When you use the Platform and/or Service, we may collect certain information automatically, including:

  • Device type and unique ID.
  • IP address and geolocation data.
  • Mobile operating system and browser type.
  • Usage statistics and timestamps.

This Log Data helps us improve the functionality and security of our Service and/or Platform.

  1. Location Information

We may collect and use your location data to enhance the Service and/or Platform, such as providing trip routes and estimating ride costs. Location services can be enabled or disabled in your device settings. Disabling location services may limit certain features of the Service. Guides who disable location services while using Platform and/or Services may be in violation of their Agreement with SendaRide.

  1. Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to:

  • Analyze usage trends.
  • Customize and improve the Service.
  • Enhance user experience.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the Service.

  1. Third-Party Service Providers and Subprocessors

We engage third-party Service Providers and Subprocessors to support our operations and perform essential services on our behalf. These vendors may have access to your Personal Information only as necessary to perform specific tasks under contractual obligations and in compliance with applicable laws. They are strictly prohibited from using or disclosing your information for any other purpose.

Categories of Third-Party Service Providers and Subprocessors

  • Cloud Computing Providers: For infrastructure and platform services, including computing, storage, databases, networking, and security.
  • Payment Processing Vendors: For facilitating electronic transactions, including rider payments and independent contractor payouts.
  • Background Check Providers: For verifying driver credentials, employment history, criminal records, and compliance checks.
  • Data Management Vendors: For storing, processing, and analyzing trip, rider, and driver data.
  • Driving Safety Data Providers: Required by insurance companies, these vendors capture and track driving behavior, including speed, braking, acceleration, and compliance with traffic laws. They utilize telematics, GPS tracking, and AI-driven analytics to assess risk and ensure safe driving practices, helping to mitigate liability and improve overall fleet safety.

Additional information about SendaRide’s subprocessors is available upon request. Material changes to categories of subprocessors used by SendaRide shall result in an update to this Policy.

Individuals whose data is accessed or processed by our third-party subprocessors may request a list of such subprocessors by contacting us at legal@sendaride.com. If there are any changes to the list after it has been provided, we will furnish an updated version to those individuals who have previously requested it.

  1. Data Disclosure and Compliance with Laws

We will disclose your Personal Information only where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service. All such disclosures shall be done in compliance with relevant and applicable laws.

  1. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period is based on:

  • Legal requirements.
  • Contractual obligations.
  • Business needs (e.g., dispute resolution, service improvements).

Audio recordings, background checks, and trip data are subject to specific retention periods, which comply with applicable regulations.

  1. Data Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. Such reasonable and commercially acceptable security measures include, but are not necessarily limited to, encryption, access controls, and regular monitoring of our systems.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

If you suspect a breach of your information, please contact us immediately at legal@sendaride.com.

  1. International Users

The Service is designed for use within the United States. If you access the Service and/or Platform from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States where privacy laws may differ from those in your jurisdiction. No data shall be transferred outside of the United States by SendaRide or its vendors or service providers/subprocessors.

  1. Privacy of Minors

The Service and/or use of Platform is not intended for use by individuals under the age of 18, without parental consent or knowledge. If we learn that we have collected Personal Information from a minor without parental consent, we will promptly delete such information. Parents or guardians may contact us at legal@sendaride.com to request the removal of such data. Removal requests may be subject to applicable regulations and/or contractual requirements.

  1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will take effect immediately upon posting to this page, with the “Last Updated” date revised accordingly. Material changes will be communicated to users via email or a prominent notice on our website.

  1. Links to Other Services

Our Service and/or Platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

  1. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

  • Email: legal@sendaride.com
  • Phone: 866-774-3132
  • Mailing Address: P.O. Box 1702, Oklahoma City, OK 73101-1702